The supplied Gelataros material carries a gold seal beside a group of jars. Printed across it, in full, is the phrase one hundred per cent satisfaction guaranteed. This page reports what is on that seal, and is equally clear about what is not.
What the Gelataros seal actually says
Four words and a figure, and no more than that. The seal is placed against the product rather than against a particular box, which reads as cover attaching to what is being sold rather than to how much of it you buy.
Why no window appears on this page
Because none appears on the seal. Sixty days is a common term in this category and it would look entirely plausible printed here, which is exactly why it will not be: a plausible invention is still an invention, and a reader who relied on it would have been misled by this site rather than by anyone else.
The same goes for the claim procedure and the return address. Neither was supplied, so neither is described.
Who holds the Gelataros terms
The seller. They take the payment, hold the stock, dispatch the box and administer whatever cover comes with it, which makes the length of the window and the steps of a claim theirs to publish. They appear on the checkout page before payment is taken.
Read them at that point. It is the only version that governs your order and the only one guaranteed to be current.
What this site can answer
Questions about the product: what the panel declares, how the serving works, what each box carries, what the label says about its own production. Write to contact@gelataros.com for any of those.
Questions about an order — where it is, when it lands, a refund, a line on a card statement — go to the seller, because not one of those records exists here.
Two things worth doing before ordering Gelataros
Read the seller's cover terms on the checkout page, and read the Supplement Facts panel on the ingredients page. Between them they answer most of what gets asked afterwards, and both take a minute.